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Shipping Information
 
You will receive an email notification that we received your order. Once the order ships, we'll send you a notification along with the shipment's FedEx tracking number. You can also check the status of your order by logging into your account.
 
Because our food items are shipped using dry ice to keep them frozen, we can only ship orders on days when uninterrupted shipment is possible: Monday, Tuesday or Wednesday. Please see the following chart for shipping details.
  

Order Placed

Order Delivers

Comments

Monday

Wednesday

Order before 10am PST for delivery on Wednesday.

Tuesday

Thursday

Order before 10am PST for delivery on Thursday.

Wednesday
before 10:00 a.m. Pacific Time

Friday

Order before 10am PST for delivery on Friday.

Wednesday
after 10:00 a.m. Pacific Time

Following Wednesday

Ordering late Wednesday is same shipping schedule as ordering Thursday.

Thursday

Following Wednesday

2-day service: cannot ship Thursday because no deliveries on Saturday, earliest ship is Monday for Wednesday delivery.

Friday

Following Wednesday

2-day service: cannot ship Friday because no deliveries on Sunday, earliest ship is Monday for Wednesday delivery.

Saturday

Following Wednesday

2-day service: cannot ship Saturday because no FedEx pickup, earliest ship is Monday for Wednesday delivery

Sunday

Following Wednesday

2-day service: cannot ship Sunday because no FedEx pickup, earliest ship is Monday for Wednesday delivery.
 
What is Dry Ice?
Dry Ice is another term for solid carbon dioxide. You know that carbon dioxide ("CO2") is the gas we exhale every time we breathe. When CO2 gas is compressed, it changes to CO2 solid.
 
Why do we use Dry Ice?
Dry Ice is very cold. In fact, its surface temperature is approximately -110 degrees F, much colder than regular ice, which has a surface temperature of 32 degrees F. Because Dry Ice is so cold, it is an excellent refrigerant to keep perishable food products cool until they arrive to you, the customer.
 
Why wasn't there any Dry Ice remaining when my package arrived?
Dry Ice has special properties that are much different than regular ice. This is due to the chemical differences between water and CO2. Ice will melt to liquid and then evaporate as a gas. Dry Ice skips the liquid phase and changes from a solid directly to a gas. This change is called "sublimation." The dry ice used in the food products we offer usually lasts between 24 to 36 hours. Since we ship our products via FedEx 2nd day air, it is common for little or no dry ice to remain by the time you receive your package. However, your food will still be cold - ready to be put right in your freezer!
 

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